Here’s a sign for your door if you have the same problems I just had with the Royal Mail and, to some extent, Amazon who are naïve enough to use the Royal Mail for their most-urgent deliveries.
Click on the image for the large version.
In summary,
I needed a piece of software pretty urgently
The download version didn’t include several enhancements the boxed version offered.
I bought it from Amazon and paid extra for evening delivery which, at the weekend, means 2.30pm to 5.30 pm.
When I saw that the Amazon had entrusted an urgent delivery to the Royal Mail, my heart sank.
No knock on the door, no doorbell rang, so at 4.36 pm, I decided to walk the ten feet or so to my front door to see if I could spot a delivery van.
Poking through the letterbox was a ‘Sorry, you were out’ card, time stated 4.35 pm.
No sign of the van, scooter or non-delivery man. I checked the doorbell was working which it was.
I phoned the number on the card at 4.37 pm, and was promised a call back.
Nothing for half an hour so I phoned again – number constantly engaged.
Phoned Amazon, made my feelings clear, politely. I will be getting a full refund including delivery cost when software is returned to them.
Royal Mail did phone back. They couldn’t get hold of the driver until it was ‘too late for him to turn back’.
I told them to return package to sender which will speed up my refund.
Update. For any new visitors. This is a comment on the second instance of this happening in years. It does really piss me off but not as much as the government and Royal Mail management dicking round the posties. I do not subscribe to the union bashing of some of the commenters of The Telegraph’s thread.
NB This blogs comments close 7 days after the date of posting the article/image.